Khalo Bangladesh Privacy Policy — Your Data, Our Responsibility

Khalo Bangladesh (referred to as "we", "our", or "the platform") is a trusted online gaming service for users in Bangladesh. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it secure.

By accessing or using Khalo Bangladesh's services, you are deemed to have accepted this Privacy Policy. We are committed to handling your information with the utmost integrity.

This Privacy Policy governs Khalo Bangladesh's Terms & Conditionsshould be read alongside this document. Together, both documents set out the complete terms governing our services.

Khalo Bangladesh collects the following types of data to provide its services. We only collect what is strictly necessary.

a) Registration & Identity Information:

• Full name, date of birth & gender
• Mobile number and email address
• National ID (NID) or passport number (for KYC verification)
• Current address

b) Financial information:

• BKash or Nagad number (for transactions)
• Deposit & Withdrawal History
• Balance and bonus usage records

c) Usage & Activity Data:

• Gaming history, bet records, and win/loss data
• Login time, session duration, and devices used
• IP Address & Browser Information
• Support Team Communication Records

d) Automatically Collected Data:

• Browsing behavior collected via cookies and tracking technologies
• Device type, operating system, and screen resolution
• Referral sources & page visit patterns

Khalo Bangladesh uses your information for the following purposes, each aimed at improving your service experience:

You can opt out of marketing communications at any time. This will not affect your access to core services.

Khalo Bangladesh does not sell your personal information. However, limited data may be shared in the following specific circumstances:

• Payment processors: Authorized payment gateways including bKash and Nagad — only the data necessary to complete transactions.
• Identity Verification Providers: Authorized third parties engaged to manage the KYC process.
• Law enforcement agencies: In response to a court order or lawful request from a government authority under the laws of Bangladesh.
• Technology Partners: Server hosting & cybersecurity — under strict confidentiality agreements.
• Fraud Prevention: With regulatory authorities to detect and investigate suspicious activity.

Khalo Bangladesh uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preference and personalized settings.
• Analytics cookies: To understand site usage — fully anonymized.
• Marketing Cookies: To show you relevant advertisements — your consent is required.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly.

Khalo Bangladesh uses industry-leading security technology to protect your data. Our security framework is multi-layered:

• 256-bit SSL/TLS Encryption: All data transmission is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall and DDoS protection: Server-level protection against cyberattacks.
• Regular Security Audits: Periodic security audits conducted by independent third parties.
• Restricted Staff Access: Only authorized staff can access user data.
• Data Backup: Regularly encrypted backups stored on secure servers.

Khalo Bangladesh does not retain your data longer than necessary. The retention periods for each data type are outlined below:

Once the retention period ends, data is securely deleted or anonymized. Legal obligations may require data to be kept beyond the specified period.

As a Khalo Bangladesh user, you have the following rights over your own data:

Khalo Bangladesh is strictly for users aged 18 and above. We do not knowingly collect or store any personal information from minors.

• Age verification is mandatory at the point of registration.
• Accounts suspected of being used by minors are suspended immediately.
• Any data relating to a minor that is collected inadvertently will be deleted immediately.

If you believe a minor is using our platform, please notify us at support@khalobangladesh.net.

Khalo Bangladesh may update this Privacy Policy as needed. When changes are made, our process is as follows:

• For significant changes, you will be notified via email or in-app notification.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.
• Previous versions are available upon request.

If you have any questions, comments, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@khalobangladesh.net
• Subject: Write "Privacy Policy Request" in the subject line
• Response Time: Within 24 hours on business days

Our Data Protection Officer (DPO) reviews all privacy-related concerns and resolves them promptly.